TYM T394
I purchased a new TYM tractor from Ocala Tractor 1 March 2019
Tractor Problem history T394
1. Was only getting Med and high gear right from the day I got the tractor
a. Took to Southern Tractor in AL and they said they put another linkage on the tractor
2. Tractor fan shroud hits the fan and the tires hit the loader frame just days after purchase
a. Took to Southern Tractor in AL they said the loader frame was loose
3. Same as above but less than before… Tractor fan shroud hits the fan and the tires hit the loader frame
a. This is still an issue but the problem is 2x worse when the backhoe is attached
4. Hydraulics leak down relatively quick when the engine is off… even with the back hoe off
a. Took to Southern Tractor in AL they said they replaced a leaking valve but this is still an issue
5. Back hoe leaked hyd. fluid from control valve from day one.
a. Took to Southern Tractor in AL… they found a cracked control valve and it was replaced.
6. Third function valve quit working after I put standard bucket on to wash the bucket off with a hose. I then changed back to grapple the same day and the valve didn’t work
a. Took to Southern Tractor in AL… they replaced something with the 3rd function
7. Auto throttle button quit working
a. Took to Southern Tractor in AL… not quite sure what they did to fix it but when I got the tractor back the tractor wouldn’t go into low gear again
8. When I got the tractor I was missing a few items that got sent to me but the draw bar didn’t fir correctly and looked used.
a. I had to modify the draw bar so it can be used with the back hoe attachment frame.
i. Still an issue
b. Missing top link from the 3 point hitch.
i. Was replaced by Ocala Tractor
9. The tractor is not going into low gear again… NOTE: the leaver hits the metal cutout beside the seat and always did.
a. Repaired at Ocala Tractor
10. 20 Sep 2019… All items are repaired at Ocala tractor.
a. Called Ocala tractor and they are working with TYM
b. They agreed to fix the tractor again but will not reimburse me for the 52 hours I lost over the past 6 months transporting the tractor back and forth for repairs. I also asked for a loaner tractor but that request was denied.
I have owned the tractor now for 6 month and it has been in my position only of those six months. The rest has been in various TYM approved repair facilities. The most recent event required me to take the tractor to the place of purchase (Ocala Tractor) they had it for about 2 months. When I got it back it ran properly for a week.
My time is valuable and I have not mentioned or asked for compensation but I can’t keep being the nice guy. The Ocala dealership is 10 hours round and the Southern Tractor dealership is 4 away round trip…I have accumulated quite a few miles on my brand new truck that has mostly been used to haul this broken tractor back and forth for repair. I retired from the Air Force and I have always stood up for what is right... and this is not right.
I am an experienced tractor owner. I owned a Kubota L3301 before this and have rented and used many other pieces of equipment.
I don’t bash companies on the internet but do plan to post my experience. If the issues are resolved they I will post that as well.
Oh one other thing... I asked for help from TYM, and they did respond. They asked for the serial numbers and they knew when and where I purchased the tractor. I promptly got the information they requested. Then they just broke off contact. I made 3 additional attempts to make contact with nothing but silence… They could have told me anything but to just quit talking is not the proper way to handle the situation.
I purchased a new TYM tractor from Ocala Tractor 1 March 2019
Tractor Problem history T394
1. Was only getting Med and high gear right from the day I got the tractor
a. Took to Southern Tractor in AL and they said they put another linkage on the tractor
2. Tractor fan shroud hits the fan and the tires hit the loader frame just days after purchase
a. Took to Southern Tractor in AL they said the loader frame was loose
3. Same as above but less than before… Tractor fan shroud hits the fan and the tires hit the loader frame
a. This is still an issue but the problem is 2x worse when the backhoe is attached
4. Hydraulics leak down relatively quick when the engine is off… even with the back hoe off
a. Took to Southern Tractor in AL they said they replaced a leaking valve but this is still an issue
5. Back hoe leaked hyd. fluid from control valve from day one.
a. Took to Southern Tractor in AL… they found a cracked control valve and it was replaced.
6. Third function valve quit working after I put standard bucket on to wash the bucket off with a hose. I then changed back to grapple the same day and the valve didn’t work
a. Took to Southern Tractor in AL… they replaced something with the 3rd function
7. Auto throttle button quit working
a. Took to Southern Tractor in AL… not quite sure what they did to fix it but when I got the tractor back the tractor wouldn’t go into low gear again
8. When I got the tractor I was missing a few items that got sent to me but the draw bar didn’t fir correctly and looked used.
a. I had to modify the draw bar so it can be used with the back hoe attachment frame.
i. Still an issue
b. Missing top link from the 3 point hitch.
i. Was replaced by Ocala Tractor
9. The tractor is not going into low gear again… NOTE: the leaver hits the metal cutout beside the seat and always did.
a. Repaired at Ocala Tractor
10. 20 Sep 2019… All items are repaired at Ocala tractor.
- 27 Sep 2019 A week to the day after getting the tractor back from Ocala Tractor the Auto throttle button quit working for the second time. And an error on dash reads F Peddle Check
a. Called Ocala tractor and they are working with TYM
b. They agreed to fix the tractor again but will not reimburse me for the 52 hours I lost over the past 6 months transporting the tractor back and forth for repairs. I also asked for a loaner tractor but that request was denied.
I have owned the tractor now for 6 month and it has been in my position only of those six months. The rest has been in various TYM approved repair facilities. The most recent event required me to take the tractor to the place of purchase (Ocala Tractor) they had it for about 2 months. When I got it back it ran properly for a week.
My time is valuable and I have not mentioned or asked for compensation but I can’t keep being the nice guy. The Ocala dealership is 10 hours round and the Southern Tractor dealership is 4 away round trip…I have accumulated quite a few miles on my brand new truck that has mostly been used to haul this broken tractor back and forth for repair. I retired from the Air Force and I have always stood up for what is right... and this is not right.
I am an experienced tractor owner. I owned a Kubota L3301 before this and have rented and used many other pieces of equipment.
I don’t bash companies on the internet but do plan to post my experience. If the issues are resolved they I will post that as well.
Oh one other thing... I asked for help from TYM, and they did respond. They asked for the serial numbers and they knew when and where I purchased the tractor. I promptly got the information they requested. Then they just broke off contact. I made 3 additional attempts to make contact with nothing but silence… They could have told me anything but to just quit talking is not the proper way to handle the situation.